We answer every day, usually the same day.
hello@comandera.com. Tell us your restaurant's name and what you were doing when it happened. A photo of the screen helps.
If you added a backup email in Settings, go to the phone screen and tap I do not have that number. We send a code to that email.
If you did not add one, write to us from the email you use for the business and we will help you recover the account.
Keep working. Checks are stored on the device and upload on their own when the signal returns.
The one thing that cannot travel offline is an order reaching the kitchen screen. If you see the red warning on the check, tell the kitchen out loud what you just sent.
The first time a person signs in on a new device it needs internet. After that it works with no signal. If it says the PIN belongs to nobody, check in Settings, Team, that they are still active.
Check there are no open tables: the count deliberately refuses to run with tables still unpaid. If you took cash out of the drawer during the shift, log it as a movement and the count stops treating it as missing.
Settings, at the bottom, Delete my account. What is deleted and what stays is explained in Privacy.